Junior Support Analyst

For one of our clients we are looking for a Junior Support Analyst. The Support Analyst works closely with staff to prevent and remediate any/all IT related issues within the scope of the network, software, and hardware of the business. This person will also document daily issues, and solutions attempted for weekly reporting to management. This individual should have an advanced level of understanding windows-based systems, network topologies, firewall and group policy changes, and RMM deployment.

• Scheduled arrival/departure and lunches are mandatory.

• Align with management team weekly for task changes/updates.

The role includes performing daily network latency checks during agent calls and working closely with Operations to troubleshoot application issues. Responsibilities also involve conducting biweekly inventories of IT and telephony equipment, managing employee onboarding and offboarding processes in coordination with HR—including badge access, Active Directory, and Office365 updates—as well as testing equipment before deployment. The role requires identifying and reporting trends to management, maintaining and repairing necessary hardware and software, and ensuring timely bi-monthly PC patching in coordination with the IT team and Director.