For one of our clients, we are looking for an Officer Customer Care. You will handle customer inquiries, complaints, and requests, ensuring a positive customer experience.
Requirements
- Minimum MBO diploma
- At least 2 years of experience in a similar role within a commercial bank or financial institution
- Strong customer service skills
- Ability to handle inquiries, complaints, and requests efficiently
What will you be doing
As an Officer Customer Care, you will be the first point of contact for customers, assisting with inquiries, resolving complaints, and processing requests. You will ensure timely and effective solutions, contributing to a positive customer experience. Additionally, you'll collaborate with other teams to address more complex issues and maintain a high level of customer satisfaction.
Benefits
- Competitive salary
- Opportunities for professional growth and development
- Positive work environment
- Full-time position with stable hours
- Additional employee benefits (as per company policy)