IT Service Delivery Manager
Humus Recruitment N.V.For our client, we are looking for a visionary IT professional to take on the role of IT Service Delivery Manager. In this position, you will be a key strategic partner within both the local IT Management Team (IT MT) and the broader management team. You will work closely with the IT Manager and report directly to the IT Director for the region.
In this role, you will drive continuous improvement in IT service delivery, lead successful IT projects, and contribute to the company’s digital transformation as it transitions into an AI-first organization. You will operate in a dynamic, multicultural environment where innovation, collaboration, and customer-centricity are central.
Requirements
- HBO/WO work and thinking level in IT or a comparable field.
- Minimum 5 years of experience in IT Service Delivery and project management.
- ITIL v4 certification; experience with ServiceNow is a plus.
- Experience with agile methodologies and leading multidisciplinary IT projects.
- Strong communication and stakeholder management skills.
- Strategic insight with the ability to align IT service delivery to business goals.
- Self-starter with ownership, proactive attitude, and ability to drive change.
What will you be doing?
In this role, you will coordinate and optimize all IT Service Delivery activities with a strong focus on availability, reliability, and customer satisfaction. You will implement and monitor ITIL processes, including incident, change, and problem management, while leading IT projects using agile methodologies such as Scrum and SAFe to ensure the successful adoption of new technologies and tools. Utilizing ServiceNow as the central ITSM platform, you will drive efficient, customer-focused processes and act as a strategic sparring partner within the IT Management Team and local management team. You will build and maintain strong relationships with internal stakeholders, external vendors, and international counterparts, actively contribute to digital transformation and innovation, and support senior management in applying IT processes to achieve operational objectives.
Benefits
- Competitive salary in euros, with arrangements for euro accounts if needed.
- 12 annual leave days, up to a maximum of 18 days per year.
- Fixed net expense allowance of 17.5% based on gross monthly salary.
- Fully covered health insurance.
- Pension scheme with 50% of monthly premium covered by the company.
- Free access to an online training platform with over 100 interactive courses.
- Access to external mental health professionals for support and guidance.
- Exclusive employee benefits including discounts, sports offers, and more.
- Favorable financing options through collaboration with local partners.
- Collaboration with a driven IT team and international colleagues.
- Key role within an international organization with a strong focus on innovation and customer satisfaction.