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Quality Manager

Humus Recruitment N.V.
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Op locatie
Paramaribo, Paramaribo, Suriname
We are seeking a QA & Compliance Manager for one of our clients in Suriname. The role involves leading a QA team, ensuring quality assurance processes, tracking performance, and working with clients to align on quality objectives. 

Requirements

  • 5+ years of experience in QA or Compliance within a contact center environment
  • Strong leadership and team management skills
  • Experience in performance tracking and reporting using tools like PowerBI and Genesys
  • Ability to analyze quality metrics and trends
  • Strong communication and client-facing skills
  • Experience in coaching and training agents to improve quality standards

    • What will you doing
    ​As the QA & Compliance Manager, you will lead the QA team, implement and oversee quality frameworks, and ensure consistent agent evaluations. You’ll collaborate with clients to align on quality objectives, provide performance reports, and identify trends to improve customer interactions. Additionally, you’ll work closely with Learning & Development to address recurring issues and represent the QA function in client meetings, offering recommendations for improvements.​

    Benefits

  • Competitive salary and performance-based incentives
  • Opportunities for professional growth and development
  • Health and wellness benefits
  • Collaborative and dynamic work environment
  • Exposure to diverse projects and clients
  • Flexible work arrangements (if applicable)
  • Opportunity to make a significant impact in driving quality excellence


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